Refund policy
Return & Exchange Policy for HER SHAPEWEAR
We want you to feel confident in your purchase. If something doesn't work out, we're happy to help with an eligible return, refund, or size exchange.
Returns, Refunds & Size Exchanges
Eligibility:
We accept returns and size exchanges within 30 days of the delivery date.
Items may be briefly tried on for fit, but must be returned in their original condition. Items must be:
- Unwashed and undamaged
- Free from stains, makeup, deodorant, perfume, or other marks
- Not worn for an extended period
- Returned with original packaging and tags where applicable
Refunds
Eligible returned items may be refunded to the original payment method once the returned item has been received and inspected.
Refunds are processed within 7–10 business days after the returned item is received and approved.
Any original shipping charges are non-refundable.
Store Credit
Customers may choose store credit instead of a refund for an eligible return.
Store credit will be issued after the returned item has been received and inspected.
Size Exchanges
Eligible items may be exchanged for a different size, subject to availability.
Once we receive and inspect the returned item, the requested size will be shipped within 7–10 business days.
If the requested size is unavailable, you may choose a refund or store credit for the eligible returned item.
Final Sale Items
Items clearly marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit.
If a Final Sale item arrives damaged or incorrect, please contact us within 7 days of delivery with photos so we can assist you.
Non-Eligible Items
For hygiene reasons, intimate products and certain other items may not be eligible for return or exchange once tried on.
Items that have been washed, damaged, altered, stained, or show clear signs of extended use are not eligible for return or exchange.
How to Request a Return or Exchange
To request a return, refund, or size exchange, please contact us at:
Please include your order number and let us know what you would like to do with your order.
Return Shipping
Customers are responsible for the cost of return shipping for standard returns and size exchanges.
If an item is confirmed to be defective or incorrect, HER SHAPEWEAR will cover the applicable return shipping costs.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and provide clear photos of the item and packaging.
We will arrange a replacement of the correct item. If a replacement is unavailable, you may choose a refund or store credit.
Shipping costs related to confirmed damaged or incorrect items will be covered by HER SHAPEWEAR.
